Staple & Hue want you to love your purchase and we understand that online shopping can sometimes be daunting. We do have a strict return and exchange policy however we are here to help you through every step of your shopping experience.
Refunds & Exchanges
To obtain a refund or exchange you must meet all the requirements below:
- Items must be returned within 7 days with original invoice
- Items are unworn, unwashed and in it’s original condition
- Items must have all tags attached
- Items must not have any stains including cosmetic stains I.e. fake tan, make up
- Items must not have rips, tears or snags from other garments or jewellery
- For hygiene purposes we do not exchange bodysuits
- No exchanges on change of mind items
- No returns on sale items
You are only entitled to a refund if you have a received a faulty item. We do not issue refunds for change of mind, or for any other reason. Our garments are all individually inspected and in brand new condition before they are posted to our customers. Please contact us immediately within two days of receiving your goods if your items are damaged or faulty. If an item is deemed to have a manufacturing fault, we request that you send a photo as soon as possible so we can assess the issue & establish a mutual satisfactory outcome. If not reported within two days we will not issue a refund. If you are eligible for a refund, your items will be refunded through its original tender type. *Please note your initial shipping charges are non-refundable*.
How to return your item
If all requirements above are met, please complete your returns form and post to the address on your returns form. Items must leave customer’s hands within 7 days of receiving to action an exchange or store credit. Postage will be at your expense therefore we strongly recommend you have a tracking number when posting your items back to us. If exchanging for another size, colour or style, please include a prepaid post bag with your return as we do not cover shipping for exchanges. Your item is your responsibility until it reaches our ofﬁce. We will notify you by email once your return has been processed. Staple & Hue are not responsible for lost or stolen packages.
If your item is unavailable, store credit will be issued to the value of which you paid for the item(s). *Please note initial shipping charges are non-refundable*
If you have any further questions, please email us at firstname.lastname@example.org.
* INTERNATIONAL ORDERS ARE FINAL SALE
* FOR HYGIENE PURPOSES WE DO NOT EXCHANGE BODYSUITS