At Staple & Hue, we want you to love your purchase and we understand that online shopping can sometimes be daunting. We do have a strict returns policy however we are here to help you through every step of your shopping experience.
In order for a return to be processed, you must meet all the requirements below:
- Items must leave customer’s hands within 7 days of receiving in order for a return to be processed.
- Items are unworn, unwashed and in it’s original condition
- Items must have all tags attached
- Items must not have any stains including cosmetic stains I.e. fake tan, make up
- Items must not have rips, tears or snags from other garments or jewellery
- No returns on bodysuits for hygiene purposes.
- Strictly NO returns on sale items
We do not offer straight exchanges. In the case you'd like to re-order the same item in a different size or colour, you will be given a store credit for the price of the garment to repurchase your items. This will be actioned by placing a new order online.
Returns & store credits are processed within 2 business days after item is received and checked. A confirmation email will be sent when your item is refunded or store credit has been issued.
If all requirements above are met, please complete ALL sections of your returns form and post to the address on your returns form. Postage will be at your expense therefore we strongly recommend you have a tracking number when posting your items back to us.
Your item is your responsibility until it reaches our ofﬁce. We will notify you by email once your return has been processed. Staple & Hue are not responsible for lost or stolen packages.
*Please note initial shipping charges are non-refundable*
If you have any further questions, please email us at firstname.lastname@example.org.
If you do not contact us within two days of receiving your order, we will not issue you a refund.
You are only entitled to a refund if you have a received a faulty item. We do not issue refunds for any other reason. Our garments are all individually inspected and in brand new condition before they are posted to our customers.
Steps for processing a refund
- Contact us via email@example.com within two days of receiving your order if your item(s) are damaged or faulty.
- If your item is deemed to have a manufacturing fault, we request you send a photo as soon as possible so we can assess the issue and establish a mutual satisfactory outcome.
- If you are eligible for a refund, your items will be refunded through its original tender type. *Please note your initial shipping charges are non-refundable*.
- Items that are marked "SALE" or discounted with a promo code are not eligible for a refund, only store credit.
- Items that have been purchased with a discount code will be issued a store credit to repurchase the desired item, we do not allow a further discount code to repurchase.
* INTERNATIONAL ORDERS ARE FINAL SALE
* FOR HYGIENE PURPOSES WE DO NOT EXCHANGE BODYSUITS