Orders to North America ship from Miami, FL.

• Standard Shipping: 4-7 business days via UPS/USPS.

Cost:

$8 USD for mainland US

$25 USD for the rest of North America (including Canada).

• Express Shipping: 2-3 business days via 2nd Day Air.

Cost: $15 USD for mainland US, with FREE express delivery for orders over $199 USD + $199 CAD

Both services have their own processing cut-off times, and next-day shipping cannot be guaranteed.

All orders include door-to-door tracking. If you request signature removal, neither Staple & Hue nor the couriers are liable for lost or stolen shipments.

Domestic Shipping: Australia

During checkout, you can choose standard or express shipping. After dispatch, a unique tracking number will be sent to your email for updates.

Standard Shipping:

- Free for orders over $199 AUD; otherwise, a flat rate of $8.

- Delivery within 2-6 business days, however, this service can take longer to regional postcodes. If you're not home, a collection notice will be left.

Express Shipping: Flat rate of $13. Delivery within 1-3 business days.

Please track your order through the link provided in your shipping confirmation email.

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in your email.

Please ensure your delivery address is attended or include a business address where possible. Once your parcel has been delivered to the shipping address. Staple & Hue takes no responsibility for any damage or theft that may occur.

COST:

NEW ZEALAND: $15 standard shipping, $30 express shipping, FREE standard shipping over $199 NZD

UNITED KINGDOM: Standard shipping $11 GBP, Express Shipping 20GBP + FREE standard shipping over $150 GBP

REST OF THE WORLD: $20 USD standard shipping. Please allow 5-20 business days to receive your order.

Our shipping policy ensures efficient order fulfillment and timely delivery to our valued customers. Orders placed through our platform may be distributed from multiple warehouses, located in Sydney, Australia, and Miami, USA.

In the event that an order cannot be entirely fulfilled at one warehouse, it will be split and fulfilled from both warehouses to expedite delivery. However, if an order cannot be entirely fulfilled at the warehouse closest to the customer's location, the entire order will be shipped from the alternate warehouse.

We strive to minimize any delays resulting from this shipping arrangement; however, customers should anticipate possible slight delays when orders are shipped from a warehouse farther from their location.

We are committed to providing transparent communication regarding order status and tracking information throughout the shipping process. Should you have any inquiries or concerns regarding your order's shipment, please do not hesitate to contact our customer support team for assistance.

By placing an order with us, you acknowledge and agree to our shipping policy as outlined above.

INTERNATIONAL CUSTOMS CHARGES & IMPORT DUTIES:

International orders will generally incur customs fees and import taxes. These fees will be charged once the parcel reaches its destination country.

Please note: Staple & Hue DOES NOT cover import liabilities that may be applied by the government of the destination country.

Duties and taxes are calculated based on the items ordered, your shipment destination and the retail value of your purchase. This charge is determined by your local customs authority and includes:
1. The sales tax applied by your country for purchases from Australia.
2. Duties charged for processing by your country.

Charges MUST be paid by the recipient of the parcel. Staple & Hue has no control over these charges and cannot predict what the cost may be. Also, we cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Staple & Hue will not liable for any loss of funds as a result of this. Once your parcel has been delivered to the shipping address, Staple & Hue takes no responsibility for any damage or theft that may occur.

*Imports into New Zealand over NZD $175.00 will generally incur customs and import taxes. For more info please see: www.customs.govt.nz/features/internetshopping/Pages/default.aspx

*USA imports are already Prepaid as this has been imported directly to our USA warehouse. You will not have further taxes.

*Imports into CANADA will generally incur customs and import taxes. The standard rate for import duties and taxes into Canada is 18% of the products value. North American customers can shop from our US warehouse here. For more info please see: https://www.crossbordershopping.ca/

*Imports into the UK will generally incur VAT fees as well as customs and import taxes. The standard rate for these duties and taxes into the UK are as below:

VAT FEES - Value added Tax (VAT) fees are charged on any goods worth over £15. The standard VAT fee rate is 20%.

CUSTOMS FEES : Customs fees are charged on imports worth over £135. The standard customs fee rate is 2.5% of the products value.

For more info please see: https://www.gov.uk/

*Imports into EUROPE will generally incur customs and import taxes. The standard rate for import duties and taxes into Europe vary by country. We do not ship to every European country so please contact us to ensure that you are covered by our delivery providers. For more info please see: https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en

*Imports into ASIA will generally incur customs and import taxes. The standard rate for import duties and taxes into Asia vary as each country is different. We do not ship to every Asian country so please contact us to ensure that you are in our delivery area. For more info please see: https://customsdutyfree.com/asia-customs-and-import-duties/

Staple & Hue is not responsible for any customs delays or rejected parcels due to customs charges not being paid.

ITEM AVAILABILITY:

Staple & Hue stock quantities are not updated in real time and our items may be sold out at the time of purchase. If an out-of-stock item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

We do now have both warehouses available for dispatch however if we are going to fulfil your order from one of our other warehouses we will notify you first to see whether you would prefer a refund.

Staple & Hue reserves the right to change the shipping method of any order as required.