Throughout different Staple & Hue collections, certain items are marked as 'Pre-Order'. This means the specific product is not currently in stock, however you can still order as normal and secure your size before the piece arrives at our studio.
Purchasing items on Pre-Order is beneficial on multiple levels - for starters, you don’t need to sit around waiting for your size to come back in stock and any highly sought after Staples are more easily purchased by you. As we order on an on-demand basis, we reduce the amount of dead stock or unwanted product, which in turn reduces our impact on the environment and encourages our community to consume mindfully.
By purchasing a Pre-Order item, you agree to the following conditions:
Pre-Orders cannot be cancelled once purchased. Please wait to receive your item before arranging an exchange or refund, if necessary. If you are purchasing multiple items together with a Pre-Order piece, we will wait until all items are available in the studio before we send them out to you. If you wish to receive your items separately, please place separate orders so that we can send out two parcels at different times.
Good things take time, which means Pre-Order dates are not 100% guaranteed and delays may occur. Rest assured we will ship your purchase to you as soon as it has reached our studio. Staple & Hue is not liable for any unforeseen delays which may occur if you wish to Pre-Order an item. In the event the Pre-Ordered item does not arrive at our studio within a reasonable time, you may be entitled to a full refund.